SHIPPING AND RETURN

DELIVERY

DELIVERY AREAS IN FRANCE

Delivery is in France, subject to the provisions mentioned below.

Products will be sent to the delivery address that the Customer has indicated during the CONTROL process.

MODES OF DELIVERY IN FRANCE

With FAGUO, you get 5 modes of delivery.

You can be shipped in 48 hours after the shipment of your package via, express delivery. If your order is placed before 12 am on a working day, it will be shipped the same day and delivered within 24 hours.

The different mode of delivery on www.FAGUO.fr:

Delivery method Order Delivery Time
Easy home delivery € 5 From 2 to 5 business days
Express delivery at home * € 10 From 24h to 48h
Delivery up point – Space Cityssimo € 2,5 From 2 to 5 business days
Delivery up point – Post Office € 2,5 From 2 to 5 business days
Delivery up point – Trader € 2,5 From 2 to 5 business days

More information on delivery by visiting our Terms

* Service + Chronopost delivery: By entering your mobile number (when creating your shipping address), you will be notified by SMS the day before the delivery of your package. You can choose if you want to reprogram it or the provision of your package in the near point of your choice by going to chronopost.fr until midnight.

DELIVERY IN FRANCE

FAGUO processes orders Monday through Friday (except holidays), with an average delay of 48 hours. At certain times (especially during sales, christmas, private sales), the processing time may be longer due to the greater number of orders to be processed.

Added to this deadline transport times charged by La Poste, delivery of orders is ensured by the parcel service La Poste.

The maximum period of delivery, including transport, is 15 working days from the date of validation of the ORDER, unless expressly specified otherwise indicated before placing the CONTROL and prior to the final confirmation of this. In all cases, the CUSTOMER automatically receives an email informing him of the shipment and the status of their order tracking number.

DELIVERY AREAS ABROAD

Zone 1: Germany, Italy, Latvia, Austria, Lithuania, Belgium, Luxembourg, Bulgaria, Malta, Cyprus, the Netherlands, Denmark, Poland, Spain, Portugal, Estonia, Czech Republic, Finland, Romania, United Kingdom, Greece, Slovakia, Hungary, Slovenia, Ireland and Sweden.

Zone 2: Switzerland, Russia, Norway, Serbia, Croatia, Andorra, Belarus, Moldova, Macedonia, Iceland, Bosnia and Herzegovina, Kosovo, Albania, Gibraltar, San Marino, Montenegro, Liechtenstein, Vatican City, Faroe Islands, Algeria, Tunisia, Morocco.

Zone 3: USA, Canada, AFRICA, MIDDLE EAST.

Zone 4: ASIA, SOUTH AMERICA, AUSTRALIA, Rest of World.

DELIVERY METHODS ABROAD

The International station

The parcels are delivered by post or by a carrier to the address when ordering. As such, FAGUO is not able to guarantee a specific time of delivery. The parcel is delivered by hand to the CUSTOMER or delivered in her mailbox. If size does not call into mailbox, it will be made available to the CLIENT in the post office to which it is attached. The CLIENT and has 10 working days from the arrival of the post office parcel, to come remove it. After this time it will be returned to sender.

Mondial Relay – Relay Point

Delivery in one of the 10 000 points of withdrawal Post your choice in France

The CLIENT will be notified of the availability of the package by SMS and email, with a withdrawal order for him to come remove office within 10 working days.

After this time, the parcel will be returned to sender. 

DEADLINES AND DELIVERY CHARGES ABROAD

International Post & Mondial Relay

Delivery Price Preparation Time Transport Time Total Delivery Time
Zone 1 € 20 1-2 business days 7 business days 8-10 business days
Zone 2 € 20 1-2 business days 10 business days 10-12 business days
Zone 3-4 € 40 1-2 business days 15 business days 17-19 business days

RETURN

FAGUO considers that a customer who wants to return the product must be able to do it simply. This is why you can return any item within 30 days of receiving your order.

Everything is taken care of and you just have to make a request to return to “My Account” then “My returns”. You will receive by mail your pre-paid return label.

Then enter your order number, number of return on your package, add the product to return and then paste the prepaid label on the package.

Time limit

Regardless of the withdrawal period mentioned above, the Customer has a period of 30 days from the receipt of the order date for returning the item does not suit him, and subject to the conditions set out below.

Return Policy

Any request for return must be made via the “Your feedback” CUSTOMER account and within 30 days of receipt of the order by following the steps below:

  • Make a return request by selecting the number, order date and or the products they wish to return.
  • Validate its return request.
  • The Customer will then receive by email a return number and a return label to be affixed to the package. The label helps pay no return costs.

State Product

All returned products (shoes, clothing, original packaging, accessories, manuals …) must be new, unused and in their original box intact and without writing.

Upon receipt of the package, FAGUO judge the state of the returned merchandise. No returns will be accepted and therefore no refund will be made if the returned products have been visibly used or damaged due to the CLIENT and that this use or damage render the product unfit for sale.

Refund returns

If returned respecting the conditions mentioned above, FAGUO will refund goods returned later than 30 days after the return of the goods. This refund will be by bank transfer to the bank account of the CLIENT.

FREE shipping costs

FAGUO pays shipping costs if the client has made a prior request to return to the online service CLIENT FAGUO and control is returned to FAGUO complete and within 30 days of receipt of order.