DELIVERY AND RETURN
CONTROL PROCESSING IN 24H (72H DURING SALES AND PRIVATE SALES)
All our packages are prepared within 24 hours of your order and are shipped every day before noon, except Saturday, Sunday and bank holidays. The first days of sales privileges or sales are always more intense. In these important moments, we anticipate an additional preparation time that can go from 48 hours to 72 hours before shipping. You will be notified by email of the correct taking into account of your order as well as the shipment of your parcel with its tracking number in order to be able to follow the delivery.
DELIVERY FEES (FREE OF CHARGE)
¬ Via Colissimo Home: 4,9 € TTC, free from 80 € purchase. At home without signature, in 2/3 working days.
¬ Via Mondial Relay: 2,9 € TTC, free from 80 € purchase , in 3/5 working days.
¬ Via TNT: 9,9 € TTC, free from 150 € purchase , in 24 hours if order complete before 10am.
¬ Via LIVRAISON EN BOUTIQUE FAGUO : 0 € TTC, Free delivery in a FAGUO shop within 2/5 working days.
BELGIUM, LUXEMBOURG, GERMANY, HOLLAND
¬ Via Colissimo Europe: 7.9 € TTC, free from 100 € purchase. At home with signature, in 4/7 working days.
BELGIQUE, LUXEMBOURG, ESPAGNE
- Via Mondial Relay :2,9 € TTC (Spanish Islands +10€), free from 80€ d’achat. In collect points, in 3/6 working days.
REST OF EUROPE
¬ Via Colissimo Expert International: 13.9 € TTC, free from 100 € purchase. At home with signature, in 4/10 working days. Outside the European Union, customs fees are liable to be applied and are the responsibility of the customer.
REST OF THE WORLD + DOM TOM
¬ Via Colissimo Expert International: 23,9 € TTC, free from 200 € of purchase. At home with signature, in 4/10 working days. Outside the European Union, customs fees are liable to be applied and are the responsibility of the customer.
IN CASE OF ABSENCE OR DISCLAIMER
¬ Via Colissimo : The Colissimo La Poste service is presented once. In case you are absent the parcel is deposited at the nearest post office and will be listed in your follow-up.
¬ Via Mondial Relay : Mondial Relay withdrawal points keep your package 14 working days and are accessible at their opening hours indicated on Mondial Relay. After 15 days, if you do not show up, the parcel will be sent to our warehouse and will be registered in your follow-up. If the relay point is closed, Mondial Relay will automatically deliver to another relay point next to the starting point.
¬ Via TNT : The TNT service is only once between 8am and 1pm. On the morning of the delivery you will receive a TNT text message informing you that the delivery in progress. It is not possible to change a schedule or delivery address once it is in progress. In case you are absent the parcel is deposited in TNT relay point and will be registered in your follow-up.
RETURNS FEES (FREE OF CHARGE)
FREE RETURNS WITHIN 30 DAYS
From the reception of your package, you have 30 days to return your items. The products must be made new, reconditioned as in their original state.
International returns are to be taken charge of by the client. Customs fee can apply and they are also to be taken charge of by the client. We are still a small company and simply cannot afford to offer free return shipping for international orders yet.
You can choose the carrier of your preference to return your product to this address :
2 RUE WILLIAM ET CATHERINE BOOTH QUAI N°4
DID YOU ORDER ON FAGUO.FR?
OPTION A: Via the Post
Attention: Refund only. If you want a new size or a new model you will have to reorder.
– Appointment on your account tab “my orders”
– Select your product and generate your return.
– You will receive immediately a return label prepaid by mail. Join this delivery note by checking the reason for return.
– Let your package at a post office.
– Upon receipt of the package, the refund will be effective within 3 to 15 days. You will then receive a notification email.
OPTION B: Via a FAGUO Boutique
Attention: Exchange only. You will have to choose a new product of equivalent value.
– Have this delivery note.
– Go to the FAGUO shop of your choice.
FAGUO Marais : 81 Rue Vieille du Temple, 75003 Paris
FAGUO Abbesses : 22 Rue des Abbesses, 75018 Paris
FAGUO Commerce : 29 Rue du Commerce, 75015 Paris
FAGUO Canettes : 13 Rue des Canettes, 75006 Paris
FAGUO Vieux Lille : 16 Place des Patiniers, 59800 Lille
FAGUO Courcelles : 128 Rue de Courcelles, 75017 Paris
FAGUO Nantes : 18 rue d’Orléans, 44000 Nantes
FAGUO Lyon : 29 rue de Brest, 69002, LYON
FAGUO Aix : 3 rue Mejanes 13100, Aix en Provence
FAGUO Bordeaux : 79 rue Sainte-Catherine, 33000, Bordeaux
Warning : You can only exchange in the shop listed above. Exchange will not be possible elsewhere.
YOU ARE ORDERING ON A PARTNER SITE
You must make your request back to the partner site directly. The latter will tell you the procedure to follow. Attention, do not return the parcel without having made request of return in advance.
Log in to your account on the site where you made your purchase and make a request for return (form online or by mail). The site will process your request within 48 hours.
¬ The FAGUO gift card
FAGUO gift cards can be used in full and partially on all collections in FAGUO shops (excluding department stores) and on www.faguo.fr. They are valid for 12 months from the date of purchase. Gift Card are non refundable and non exchangeable. Returns received after a purchase via a gift card are accepted within 30 days. No refund, a credit equal to the returned products will be realized (web and shop).
¬ The FAGUO gift card via a partner
WEDOOGIFT Gift Cards and MY GIFT CARD are neither exchangeable nor refundable. These payment methods can only be used on the eshop www.faguo.fr
Returns are made only by post within 30 days (free).
Warning: no refund will be made for a purchase made with a gift card. Your gift card will be recredited with an equivalent value that can be used within 60 days.
All returned care products (waterproofing, multi-material spray, cleansing milk, …) must be returned perfectly intact. Upon reception of the package, FAGUO will assess the condition of the returned goods.
No refund will be accepted if the returned products have been visibly used or damaged by the customer and that use or damage make them unfit for sale. If the return is refused by FAGUO, the products will not be returned to the customer. The customer will not be able to require any compensation or refund right.
In the case of an exchange in a FAGUO store, if the returned products have been visibly used or damaged by the customer and that use or damage make them unfit for sale, the FAGUO store may refuse the exchange.