Article updated on April 24, 2020 at 3:41 p.m.

During this unprecedented situation, we want to share with you our reality, the one we are experiencing right now.

To make it short:
– Our website is open
– Security measures are respected
– Allow a few extra days for delivery
– Delivery is free
– Returns periods are extended.

Can we still buy on the FAGUO site?

Our website remains open. Right now, non-vital activities like ours can be questioned. Yet protecting the jobs, morale and future of our teammates and the hundreds of employees of our partners is a priority and a duty. Our warehouse has taken all the sanitary measures recommended by the WHO to deliver you safely. Reduced staff, team spacing & contactless delivery in particular. The preparation and delivery times for orders are longer.

La Poste announced the following message on 04/22: “All deliveries are made without signature and all postal codes (including Monaco) are delivered by our 2300 sites.

Thanks to your help and all of these actions, the success rate for home delivery is now over 98% the first time. “

What about exchanges and refunds?

Regarding refunds, it is possible to obtain a refund by returning your order to the warehouse. We advise you to favor the removal directly from your mailbox rather than the post office deposit. Here’s how to generate a free return label on our site. Here’s how to request a direct debit from La Poste. Regarding exchanges, all our stores are obviously closed until further notice. It will therefore be necessary to wait for the return to normal to make an exchange in the shop or The return periods are extended. Concretely returns will be accepted up to 30 days after the end of confinement. This exception applies to all orders placed between February 17 (30 days before containment announcement) and the end date of containment.

Is everyone okay?

For the moment, no FAGUO employee has symptoms of coronavirus! As soon as the first measures were taken by the State, we adopted the principle of prudence: closing shops and offices. Our 250 resellers in France have also closed their doors. The teams are confined to her home and those who can are telecommuted.

How to combine lock down & responsibility?

We brainstormed to find ways to take care from home and do good to the planet. For the moment we have set up 3 things: a sorting in our locker rooms, a big spring cleaning in our mailboxes (more than 3.1 million emails deleted) and tutorials for repairing clothes. We share this on our Instagram account and in our emails. Do you have a good idea to share with us? Great ! Send us an email to [email protected]

The FAGUO team